This is a great product, we are very impressed with the quality. My kids absolutely love this trampoline and we would definitely do business with again.
When we opened the trampoline we realized we were missing two t/connectors. I emailed customer service, on a Sunday, and Carla replied in a matter of minutes and we came to a quick resolution.
Our only issue was the instruction booklet was lacking in a couple of areas, ie. how to assemble the netting and stabilizing straps. Overall, we had a great experience!
It seems there was a few problems in packaging. First the net that came with our trampoline was incomplete and missing two straps that should have been sewed on. We ended up using old shoelaces to fix our new trampoline and tie the net in place. Secondly all of the parts were left loosely in the box. And since the heavy item tore the box up during shipping not all bolts nuts and washers made it. Thankfully we were able to source spare parts from my garage as it was Easter Sunday and the hardware stores were closed. It should have been returned for one that was not broken but frankly I do not have the time.
This trampoline is super nice and sturdy! The max weight limit on it says a 175 lb but Im pretty sure it could handle 250 lb with ease. Instructions to put together were clear as day and I put it together myself in about 2 hours with beer breaks. Perfect for 3 kids to jump on for hours. Id buy it again in flash
It was pretty easy to assemble some steps were confusing but they have a an actual video on YouTube if we needed more help. Took about 2 and half hours to put together. Its sturdy and I cant wait for my daughter to use it.
Great trampoline, well built, good quality!!! BUT, instructions missing critical step: Warning label and safety net zipper have to be aligned up completely when attaching to T/Joint! We had Warning Label Zipper misaligned by 2 notches with spring hooks and we had to completely disassemble entire trampoline and realign the safety net and jumping surface spring hooks! Total assembly took 3.5 hours! We didnt realize this until we tried to finalize the safety net posts and it was too tight!
Took a couple of hours to assemble with just me and my 9 and 6 year old helping. The kids are really enjoying it. There was only one tie down strap missing, which after contacting (who responded within an hour)has a replacement and complementary trampoline sprinkler in about a week. Overall very pleased that we purchased this trampoline.
It did come missing parts BUT customer service is aming! Emailed them and they emailed right back within a few minutes they went above and beyond to make sure everything was prefect! Great trampoline my kids love it! My kids favorite thing in our yard! Would buy it again! Net seems alot better then any other net on trampolines I have seen it had a small frame around the top to hold the net up where as other trampolines it just hooks on the poles.
Perfect for my 2 4 year old. If your kids are older I would recommend a bigger size trampoline than this one but it is perfect for us right now! My husband assembled it in 2 hours by himself. Love this!
Reviews
A quality and outstanding customer service
This is a great product, we are very impressed with the quality. My kids absolutely love this trampoline and we would definitely do business with again. When we opened the trampoline we realized we were missing two t/connectors. I emailed customer service, on a Sunday, and Carla replied in a matter of minutes and we came to a quick resolution. Our only issue was the instruction booklet was lacking in a couple of areas, ie. how to assemble the netting and stabilizing straps. Overall, we had a great experience!
Came broken and missing parts
It seems there was a few problems in packaging. First the net that came with our trampoline was incomplete and missing two straps that should have been sewed on. We ended up using old shoelaces to fix our new trampoline and tie the net in place. Secondly all of the parts were left loosely in the box. And since the heavy item tore the box up during shipping not all bolts nuts and washers made it. Thankfully we were able to source spare parts from my garage as it was Easter Sunday and the hardware stores were closed. It should have been returned for one that was not broken but frankly I do not have the time.
Nice setup
So far so good, setup was easy and my kids love it.
Sturdy 8 foot trampoline
This trampoline is super nice and sturdy! The max weight limit on it says a 175 lb but Im pretty sure it could handle 250 lb with ease. Instructions to put together were clear as day and I put it together myself in about 2 hours with beer breaks. Perfect for 3 kids to jump on for hours. Id buy it again in flash
Sturdy and nice
It was pretty easy to assemble some steps were confusing but they have a an actual video on YouTube if we needed more help. Took about 2 and half hours to put together. Its sturdy and I cant wait for my daughter to use it.
Safety Net Warning Labels have to be aligned perfectly!
Great trampoline, well built, good quality!!! BUT, instructions missing critical step: Warning label and safety net zipper have to be aligned up completely when attaching to T/Joint! We had Warning Label Zipper misaligned by 2 notches with spring hooks and we had to completely disassemble entire trampoline and realign the safety net and jumping surface spring hooks! Total assembly took 3.5 hours! We didnt realize this until we tried to finalize the safety net posts and it was too tight!
Super sturdy
Perfect size and my boys love it
Good quality, Great customer service.
Took a couple of hours to assemble with just me and my 9 and 6 year old helping. The kids are really enjoying it. There was only one tie down strap missing, which after contacting (who responded within an hour)has a replacement and complementary trampoline sprinkler in about a week. Overall very pleased that we purchased this trampoline.
Great product and great customer care.
It did come missing parts BUT customer service is aming! Emailed them and they emailed right back within a few minutes they went above and beyond to make sure everything was prefect! Great trampoline my kids love it! My kids favorite thing in our yard! Would buy it again! Net seems alot better then any other net on trampolines I have seen it had a small frame around the top to hold the net up where as other trampolines it just hooks on the poles.
Perfect for 2 4 year olds!
Perfect for my 2 4 year old. If your kids are older I would recommend a bigger size trampoline than this one but it is perfect for us right now! My husband assembled it in 2 hours by himself. Love this!
Add a review