Update The company gave us a partial refund for our trouble. My Husband was able to find a way to make the holes larger and we finally got it together. While it was very frustrating, at least the company made an effort to resolve the issue.
I am on the first step and already regretting my purchase. Most of the holes dont line up. I have even used a hammer and cant get them to line up. I am assembling on the grass and the powder coating is already scratching off. I would suggest going with another brand. If my Husband cant get it to work I will be sending back, which is a huge hassle and my daughter is anxiously waiting to use her Birthday present.
Super sturdy and really safe. They love it, and we love all the energy they burn while on it. We have our indoors with a view of the tv so they can jump while watching kids Zumba.
I put a 3/star because they sent me 7 out of 8 of the correct pieces for the support poles that hold the safety net. When I went to reach out to their support I discovered that they have no phone number or email listed on their site. They only have a form that you fill out, which I did 3 days ago and havent heard back. They also dont list their address on their site, so Im starting to get worried that they are located in another country. Other than issues with their support, the product seems to be decent quality. I was able to drill a new hole in the incorrect piece to make it work, but it would have been unnecessary had they sent the correct one in the first place. At this point it would be nice if they acknowledged the problem and at least get back to me about it. I also discovered that their paper instructions differ quite a bit from the video instructions they have on youtube. This caused a headache because I had to go back and re/do a section because the instructions were in a different order
UPDATE: I did hear back from their support a couple days later and they sent me a replacement. As of writing this its been several months and me and my son have given it weekly use. It is starting to sag a little in the middle, but Ive researched ways to tighten the threads and will likely wait till after winter to try. Upgrading to 4 stars
Reviews
I recommend it
Trampoline is easy to build and my kids loved it.
Great for my Granddaughter!
Easy to put together. Very safe!
Very easy to follow instructions
Bought this for my 6 year old son, I currently hold number one ranking for best dad ever. I would highly recommend this product
Fun for several ages
To exercise a 9 and 5 year old
Good product bad description
Would have been nice to know it would come in 2 boxes at different times but other than that I am satisfied with the purchase
Holes dont line up, powder coating is already coming off
Update The company gave us a partial refund for our trouble. My Husband was able to find a way to make the holes larger and we finally got it together. While it was very frustrating, at least the company made an effort to resolve the issue. I am on the first step and already regretting my purchase. Most of the holes dont line up. I have even used a hammer and cant get them to line up. I am assembling on the grass and the powder coating is already scratching off. I would suggest going with another brand. If my Husband cant get it to work I will be sending back, which is a huge hassle and my daughter is anxiously waiting to use her Birthday present.
The best thing I could have bought for my grandkids
Super sturdy and really safe. They love it, and we love all the energy they burn while on it. We have our indoors with a view of the tv so they can jump while watching kids Zumba.
Broken Zipper
We had set this up for our 2 sons and the zipper to enter broke after only 4 days.
bon service
Pour ma petite fille
Quality product. Customer service phone would be nice
I put a 3/star because they sent me 7 out of 8 of the correct pieces for the support poles that hold the safety net. When I went to reach out to their support I discovered that they have no phone number or email listed on their site. They only have a form that you fill out, which I did 3 days ago and havent heard back. They also dont list their address on their site, so Im starting to get worried that they are located in another country. Other than issues with their support, the product seems to be decent quality. I was able to drill a new hole in the incorrect piece to make it work, but it would have been unnecessary had they sent the correct one in the first place. At this point it would be nice if they acknowledged the problem and at least get back to me about it. I also discovered that their paper instructions differ quite a bit from the video instructions they have on youtube. This caused a headache because I had to go back and re/do a section because the instructions were in a different order UPDATE: I did hear back from their support a couple days later and they sent me a replacement. As of writing this its been several months and me and my son have given it weekly use. It is starting to sag a little in the middle, but Ive researched ways to tighten the threads and will likely wait till after winter to try. Upgrading to 4 stars
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