Received my burnt orange upholstered frame very quickly. After unpacking on my living room floor and disassembling my old bed I realized I had one extra piece and was missing another piece. It was easy to text Customer service. They were very responsive and said they would get me the missing piece ASAP. Well I didnt realize it was coming from China. Following tracking, I was told there were delays in shipping the part to me. Meanwhile the unassembled bed is still all over my living room floor. Surprisingly piece arrived while tracking said it was still delayed. However it was the wrong piece. It was a bracket to hold the side frame of the bed and it was larger than the missing piece holding that side of the bed more than an inch higher than the other side. Instead of trying to repack and return the bed, I tried using the original wrong duplicate piece, which worked mostly. That corner of the bed is not square because the drilled holes are in a different place but its not too noticeable. Originally the upholstered pieces seemed a little flimsy but when assembled seem very sturdy. I like how it turned out very much. A to the company for trying, but a D on execution. If I had to do over again, Id go with a local company to avoid the aggravation. That said, I am happy with how it all turned out.
Love the color and how it turned out
Received my burnt orange upholstered frame very quickly. After unpacking on my living room floor and disassembling my old bed I realized I had one extra piece and was missing another piece. It was easy to text Customer service. They were very responsive and said they would get me the missing piece ASAP. Well I didnt realize it was coming from China. Following tracking, I was told there were delays in shipping the part to me. Meanwhile the unassembled bed is still all over my living room floor. Surprisingly piece arrived while tracking said it was still delayed. However it was the wrong piece. It was a bracket to hold the side frame of the bed and it was larger than the missing piece holding that side of the bed more than an inch higher than the other side. Instead of trying to repack and return the bed, I tried using the original wrong duplicate piece, which worked mostly. That corner of the bed is not square because the drilled holes are in a different place but its not too noticeable. Originally the upholstered pieces seemed a little flimsy but when assembled seem very sturdy. I like how it turned out very much. A to the company for trying, but a D on execution. If I had to do over again, Id go with a local company to avoid the aggravation. That said, I am happy with how it all turned out.