Motor just stopped working and they fixed it right away
The motor just stopped working in less than 2 1/2 years, right as I was putting the headboard down to sleep. Its warrented for 5 years but I cant find a number to reach the seller or the manufacturer to get help. Now its stuck in an upright position at the headboard and I get a stiff neck and I cant get it to go down because the motor just stopped working. I didnt use it that often but it was nice to have when I did. Now what? I cant even sleep in my bed witout getting a stiff neck. If the seller sees this, will you please reach out and answer and tell me what to do. The black motor that you plug in still has electric going to it, you can tell because the little green light is on, but it does not respond at the remote. HELP me PLEASE!!!
UPDATE: It works now. Thank you. It needed both parts you sent. I dont have but a few months left in my life and this will help me be comfortable in bed for what time I have left. Thank you for being loyal to your product and honoring your guarantee. Most places dont anymore. I have an extremely aggressive cancer and since my mom passed away 12/25/21 and my husband passed away 1/28/22 it has spread to my liver, my back, my shoulder and my lungs. The only relief I get is when I can lay comfortably in my bed. I really cant thank you enough for taking care of this for me. It truly is my last comfort in life.
Motor just stopped working and they fixed it right away
The motor just stopped working in less than 2 1/2 years, right as I was putting the headboard down to sleep. Its warrented for 5 years but I cant find a number to reach the seller or the manufacturer to get help. Now its stuck in an upright position at the headboard and I get a stiff neck and I cant get it to go down because the motor just stopped working. I didnt use it that often but it was nice to have when I did. Now what? I cant even sleep in my bed witout getting a stiff neck. If the seller sees this, will you please reach out and answer and tell me what to do. The black motor that you plug in still has electric going to it, you can tell because the little green light is on, but it does not respond at the remote. HELP me PLEASE!!! UPDATE: It works now. Thank you. It needed both parts you sent. I dont have but a few months left in my life and this will help me be comfortable in bed for what time I have left. Thank you for being loyal to your product and honoring your guarantee. Most places dont anymore. I have an extremely aggressive cancer and since my mom passed away 12/25/21 and my husband passed away 1/28/22 it has spread to my liver, my back, my shoulder and my lungs. The only relief I get is when I can lay comfortably in my bed. I really cant thank you enough for taking care of this for me. It truly is my last comfort in life.