Cute set, but contains mislabeled and incorrect pieces
I really wanted to give this table and chair set a 5-star rating because its very cute, and its exactly what I wanted. Its fairly easy to put together if you already have some light experience with tools, however youll need some time, strength, and at least one other person to help put on the top of the table. There were a few small scratches in the stain on the legs of the chairs, that were thankfully easily fixed with a brown Sharpie (for the cherry color, at least). The table was in perfect condition and packaged well. However, the product itself has some serious issues when it comes to assembly and parts labeling and which parts were included.
The chair legs that were received were ALL mislabeled - all of the right legs were labeled L and the left legs were labeled R. I can only imagine how many confused customers have had to call customer service over this issue. Luckily, I was able to figure it out before I started putting screw holes in the wrong spaces.
Then, when I finally got to the last chair assembly, I only had 2 right (labeled L) legs left so I could not finish assembling it. After calling the customer service number, we explained the problem with the mislabeling and requested that they please send both an L and an R leg, just in case they were mislabeled again. But they were only willing to send out one leg, and guess what happened? They decided to send one labeled L, which of course was actually another right leg, so it was the wrong leg yet again. After receiving yet another wrong leg as a replacement, we had to call customer service again to tell them they need to send another leg - but this time please send the correct one!
This time we actually did receive the correct leg and Ive finally been able to complete the last chair after nearly a full month of headaches with this problem (received on June 26, called first time June 28, finally received correct replacement leg and finished assembly on July 23). If the company would have been willing to send out 2 replacement legs the first time - especially after being told about the mislabeling problem - I wouldnt have had to call them again. They ended up having to spend MORE money on shipping since they had to ship a replacement to me twice, instead of just shipping 2 of each leg the first time, as requested to try and avoid this predicted issue.
This is a pretty serious issue, which is why Im including all of this in my review. Hopefully the company will reassess their quality control with the labeling of legs and ensure that all of the correct parts are included in each package in the future. And hopefully the company will listen to its customers in the future when the customers tell them about the mislabeling and the concern over receiving yet another mislabeled - and thus wrong - leg.
Cute set, but contains mislabeled and incorrect pieces
I really wanted to give this table and chair set a 5-star rating because its very cute, and its exactly what I wanted. Its fairly easy to put together if you already have some light experience with tools, however youll need some time, strength, and at least one other person to help put on the top of the table. There were a few small scratches in the stain on the legs of the chairs, that were thankfully easily fixed with a brown Sharpie (for the cherry color, at least). The table was in perfect condition and packaged well. However, the product itself has some serious issues when it comes to assembly and parts labeling and which parts were included. The chair legs that were received were ALL mislabeled - all of the right legs were labeled L and the left legs were labeled R. I can only imagine how many confused customers have had to call customer service over this issue. Luckily, I was able to figure it out before I started putting screw holes in the wrong spaces. Then, when I finally got to the last chair assembly, I only had 2 right (labeled L) legs left so I could not finish assembling it. After calling the customer service number, we explained the problem with the mislabeling and requested that they please send both an L and an R leg, just in case they were mislabeled again. But they were only willing to send out one leg, and guess what happened? They decided to send one labeled L, which of course was actually another right leg, so it was the wrong leg yet again. After receiving yet another wrong leg as a replacement, we had to call customer service again to tell them they need to send another leg - but this time please send the correct one! This time we actually did receive the correct leg and Ive finally been able to complete the last chair after nearly a full month of headaches with this problem (received on June 26, called first time June 28, finally received correct replacement leg and finished assembly on July 23). If the company would have been willing to send out 2 replacement legs the first time - especially after being told about the mislabeling problem - I wouldnt have had to call them again. They ended up having to spend MORE money on shipping since they had to ship a replacement to me twice, instead of just shipping 2 of each leg the first time, as requested to try and avoid this predicted issue. This is a pretty serious issue, which is why Im including all of this in my review. Hopefully the company will reassess their quality control with the labeling of legs and ensure that all of the correct parts are included in each package in the future. And hopefully the company will listen to its customers in the future when the customers tell them about the mislabeling and the concern over receiving yet another mislabeled - and thus wrong - leg.