It seems there was a few problems in packaging. First the net that came with our trampoline was incomplete and missing two straps that should have been sewed on. We ended up using old shoelaces to fix our new trampoline and tie the net in place. Secondly all of the parts were left loosely in the box. And since the heavy item tore the box up during shipping not all bolts nuts and washers made it. Thankfully we were able to source spare parts from my garage as it was Easter Sunday and the hardware stores were closed. It should have been returned for one that was not broken but frankly I do not have the time. not satisfied with product
Came broken and missing parts
It seems there was a few problems in packaging. First the net that came with our trampoline was incomplete and missing two straps that should have been sewed on. We ended up using old shoelaces to fix our new trampoline and tie the net in place. Secondly all of the parts were left loosely in the box. And since the heavy item tore the box up during shipping not all bolts nuts and washers made it. Thankfully we were able to source spare parts from my garage as it was Easter Sunday and the hardware stores were closed. It should have been returned for one that was not broken but frankly I do not have the time. not satisfied with product