Easy set up on a platform frame. Received the mattress this morning and it appears to be fully expanded within a very short time. It is a very nice looking mattress and has little to no smell. I did have windows open in the bedroom to dispel any residual smell, but honestly there was none. Waiting full 48 hours before testing it out. It is for a guest room. At this point it is super firm, to the point of being uncomfortable. I think it could use a soft topper.
48 hour UPDATE: Still super firm, did not become softer. Bought a Serta 3 topper. While it adds some cush, you can still feel the firm support of the mattress. I have slept on it 3 nights (2 with topper). It is better with the topper, but still too firm for me. This is not the first bed in a box we have purchased. We have a Lull mattress which is fantastic. This is for a guest room so didn’t want to spend as much.
UPDATE: Customer service seems to be on top of things. I am very impressed. They reached out to me to work with me to resolve to my satisfaction. Emma was my customer service rep who kept me informed through resolution. I would say this is a company that stands behind their product and wants their customers to be satisfied. If you are looking for a very firm mattress don’t hesitate to try this one! I am updating my stars to reflect the positive experience and am taking one star off for the high level of firmness that should be listed in the description.
Thanks to the company and Emma for the follow up and resolution.
Super firm mattress
Easy set up on a platform frame. Received the mattress this morning and it appears to be fully expanded within a very short time. It is a very nice looking mattress and has little to no smell. I did have windows open in the bedroom to dispel any residual smell, but honestly there was none. Waiting full 48 hours before testing it out. It is for a guest room. At this point it is super firm, to the point of being uncomfortable. I think it could use a soft topper. 48 hour UPDATE: Still super firm, did not become softer. Bought a Serta 3 topper. While it adds some cush, you can still feel the firm support of the mattress. I have slept on it 3 nights (2 with topper). It is better with the topper, but still too firm for me. This is not the first bed in a box we have purchased. We have a Lull mattress which is fantastic. This is for a guest room so didn’t want to spend as much. UPDATE: Customer service seems to be on top of things. I am very impressed. They reached out to me to work with me to resolve to my satisfaction. Emma was my customer service rep who kept me informed through resolution. I would say this is a company that stands behind their product and wants their customers to be satisfied. If you are looking for a very firm mattress don’t hesitate to try this one! I am updating my stars to reflect the positive experience and am taking one star off for the high level of firmness that should be listed in the description. Thanks to the company and Emma for the follow up and resolution.